Terms & Conditions

Thank you for using the website and shopping with Pure Balance® and Kim Lansdowne-Walker, we are dedicated to offering the best service to our clientele however we can.

The following policies are in place regarding your choice and purchase of Pure Balance® products. Purchase of products on the website constitutes acceptance of all the terms and conditions set out by Pure Balance®. You may contact us for a more personal service by e-mail at info@purebalance.com.au to discuss your needs.
Our general consumer policy is purchase carefully, taking into account all the information supplied on the website as Pure Balance® products are unable to be returned, or exchanged except in the case of a proven fault or incorrectly received order. Any other unforeseeable issues that may arise will be dealt with on an individual basis in accordance with the Australian consumer law guidelines and at the discretion of Pure Balance®.

Here are more specifics for some purchase questions you may still have.
At all times Pure Balance® attempts to represent its products to facilitate the correct choice for a satisfying purchase experience throughout this website. The responsibility lies with you to read all the information before making a decision to purchase a product or service provided by PureBalance®.

Pure Balance® will not accept return of any product due to change of mind or subjective personal taste issues. You are encouraged to take advantage of our introductory sizes and product testers to determine the way in which a product or fragrance will work with your unique chemistry and tastes.
Each product is quality tested by real people before it goes on the shelves and is checked before it leaves the Pure Balance®, to ensure it is the correct item and in perfect condition. (some products have been used for over 20 years by our customers).

We use a reputable international logistics company to ship products. All products are packaged in accordance with safety guidelines and shipping laws. All purchases must be delivered to an address where a signature can be obtained. (we cannot accept a PO Box for a shipping address).
Pure Balance® accepts no liability for breakage or loss in transit and any claims should be lodged with the transport company.

All Pure Balance® products are packaged in reusable containers and some are compostable to support sensitive ecological issues. We cannot accept any returns or exchanges on any skin care, bathing products, botanical fragrances or fragrance samples, due to possible product tampering conditions that may occur.

Pure Balance® supplies a full list of ingredients for each product on the site for your information and safety along with recommendations for use and cautions. Pure Balance® claims no liability for the misuse or abuse of our products.
Our perfumes and scented products contain a blend of all natural, botanical ingredients including tinctures and essential oils derived from leaves, barks, seeds, fruits, flowers, balsams, resins and roots. All products are of a dilution that is considered safe by industry standards; yet, we cannot predict how an individual will react to our products. If any itching, redness or allergic symptoms occur, wash the area with clean water, stop using the product and seek the opinion of a qualified healthcare provider or dermatologist, you are welcome to contact our naturopath for guidance on supportive care. Many reactions can simply be because our natural products may be supporting detoxification via the skin. This can be very easily and simply remedied.

If you are concerned about potential allergies, please consult the website for product contents. Because of the way we develop our products we use pure essential oils and pure botanical extracts in all skin and body care as well as our detoxification and energy healing ranges. If you have known sensitivities please contact us for a customized product range which we know you will be very happy with.

Pure Balance® Temp L D’or botanical perfumes are meant to be worn on external skin in small amounts. We do not recommend that perfume be applied to areas of the face and eyes, or on/in intimate or delicate area of skin.
Pure Balance® skin preparations and bathing products are botanical all natural topical products designed to make you feel lighter, brighter and support self care for a gentle return to pure balance.

Pure Balance® Platinum Alchemy energy medicines have been developed for use by professional energy healers, to clear chakras and balance the subtle energies of the body in a gentle nurturing way. We have developed and used these products over 20 years in our Health Spa and fully understand how they work with our Platinum Alchemy energetic healing techniques in a positive transformational way. The Platinum Alchemy energy medicines have been developed for use under the guidance of a professional energy healer who has been professionally trained in the use of Platinum Alchemy energy medicines. Your healer will guide you through the process of energy healing and clearing to provide transformation and balance in your life. If you wish to purchase any product in the Platinum Alchemy energy medicine range range and you are not under the care of a health professional, please email us for further information, info@purebalance.com.au

The Legal Information

Terms of service
Please read these terms carefully. By using or accessing the site, you agree to be bound by these terms. Pure Balance® may amend these terms at any time and all amendments will take effect immediately on posting of the amended terms. You should also refer to the privacy policy for users. The Publisher of www.purebalance.com.au website (hereafter referred to as “the Site”) is:

Pure Balance®
ABN 73 229 963 273
Kim J Lansdowne-Walker and R. G Walker
10 Laird Drive, Avoca Beach
New South Wales 2251
(61) 2 423 157 982
GENERAL CONDITIONS
Terms & Conditions
The Site is owned and operated by Pure Balance® ABN 73 229 963 273. There are terms and conditions associated with your viewing and purchasing of products from Pure Balance® and its website. By accessing the website you agree to be legally bound by these terms which are in line with the relevant Australian Legislation. These terms and conditions are subject to change so it is recommended that you periodically check this area of the site.
Product Description
Great effort and time goes into creating product descriptions and images to make sure there is accurate representation to aid you with your selection. However please expect that some changes may occur in colour, shape and appearance with varying computer monitors. Pure Balance also maintains the right to change ranges and packaging due to availability or if the need arises.
Ordering
All Pure Balance® products are formulated and crafted by hand and as such are subject to availability. Therefore, product items may be withdrawn at any time without notice. We reserve the right to refuse to accept orders, either in whole or part. Once you place an order you will receive a notice of confirmation via e-mail. Your products will be sent to you after you complete an order form and your payment is confirmed. After the e-mail confirmation is forwarded this commences the legally binding agreement between you and Pure Balance® and therefore will commence the conditions of purchase. The prices quoted on this website are in Australian dollars $AUS and GST inclusive in Australia.
Copyrights
All copyrights, trademarks and other intellectual property rights in the wording, layout, design and concepts of this web-site are reserved to Pure Balance® Any copying of the wording, layout, design, concepts or other unauthorised use will infringe our rights and lead to legal prosecution. Trade marks, copyright, product names, and brand names related to the products appearing on this website are the property of Pure Balance®.
General
Pure Balance® is not responsible for any loss or indirect loss related to business, business profit or goodwill that may result from use of this website.

Agreement Between User and Pure Balance®
The Site is offered to you and conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Site constitutes your agreement to all such terms, conditions, and notices.

Modification of These Terms of Use
Pure Balance® reserves the right to change the terms, conditions, and notices under which Pure Balance products are offered. You are responsible for regularly reviewing these terms and conditions and additional terms posted on Pure Balance® Web Site. Your continued use of the Site constitutes your agreement to all such terms, conditions, and notices.

Service Modification
Pure Balance® may modify, suspend, discontinue or expand the extent of the services provided on the site at any time in its own discretion.

Disclaimer of Warranties
You expressly understand and agree that:
• Your use of the Site is at your sole risk.
• The Site is provided on an “as is” and “as available” basis.
• Pure Balance® expressly disclaims all warranties of any kind, whether express or implied, including without limitation all implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Pure Balance® makes no warranty that:
• The Site will meet your requirements;
• The Site will be uninterrupted, timely, secure, or error-free;
• The results that may be obtained from the use of the Site will be accurate or reliable;
• The quality of any products, services, information, or other material purchased or obtained by you through the Site will meet your expectations; and
• Any errors in the Site will be corrected.
Any material downloaded or otherwise obtained through the use of the Site is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
No advice or information, whether oral or written, obtained by you from Pure Balance® or through or from the Site shall create any warranty not expressly stated. 
If under any law any terms, conditions or warranties which apply to the supply of goods or services through the Site cannot legally be excluded, restricted or modified then those terms, conditions and warranties apply to the extent required by that law. Except as expressly stated in the terms of use, conditions and warranties that would otherwise be implied are excluded.

Indemnity
Pure Balance® relies on you observing these terms at all times. You agree to indemnify and hold Pure Balance® and its officers and employees harmless from any claims of any nature whatsoever (including legal costs) by any third party arising out of or in connection with your use of this site. The indemnity is this clause extends to and covers your breach of these terms.
Privacy Policy
Our privacy policy is published here to inform you of the information gathering and dissemination practices for this web site.
Our policy includes:
1. What personally identifiable information (or third party personally identifiable information) of yours is collected from you through our website
2. The organization collecting the information
3. How the information is used
4. With whom the information may be shared
5. What choices are available to you regarding collection, use and distribution of the information
6. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under Pure Balance® control
7. How you can correct any inaccuracies in the information.
If you feel that Pure Balance® is not abiding by this privacy policy, you should contact us.

Information Collection and Use
Pure Balance® Kim Lansdowne-Walker is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Pure Balance® Kim Lansdowne-Walker collects information from our users at several different points on our website.
Membership
When you make a purchase on our site, you automatically become a member. You provide the following information to Pure Balance® and Kim Lansdowne-Walker
• Your name
• Your e-mail address
• Your billing and shipping address
• Your telephone number
• NO credit/debit card information is received by this site, your credit/debit card and payment details are held by our 3rd party payment processor PayPal.

Your email address is your member identification. We will automatically generate a password for you; you can also choose your own password to access your account. All members can choose whether or not they would like to receive electronic mailings from Pure Balance® Kim Lansdowne-Walker.

Orders
We request information from the user at our checkout when making a purchase. This is where a user must provide their contact information name, address i.e. shipping information. This to fill the customer’s order If we have difficulty processing an order, this contact information is used to get in touch with the customer.

Cookies
A cookie is a piece of data stored on the user’s hard drive containing information about the user. We use both session and persistent cookies. Usage of a cookie from our site is in no way linked to any personally identifiable information. Cookies enable us to track and target the interests of our users in the aggregate by analysing popular areas and products to enhance future experiences on our site.

Usage Tracking
Pure Balance® Kim lansdowne-Walker database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. This includes IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user’s movement in the aggregate. The statistics help us determine which products and services best serve our members and guests.

Sharing information
Pure Balance® may access third party partners to provide you with certain services. Pure Balance® Kim Lansdowne-Walker will provide that third party with your transaction information and then that third party will collect additional information as needed to provide you with the requested service. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.
We may use shipping companies to ship Australian and International orders. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Links
This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by Pure Balance® Kim Lansdowne-Walker.

Newsletters and Electronic Communication
If a user wishes to subscribe to our newsletter, etc., we ask for contact information such as name, street address and email address to provide these communications. Out of respect for our users privacy we provide a way to opt-out of these communications. On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send you an email. Generally, users may not opt-out of these communications, though you can deactivate your account. However, these communications are not promotional in nature.

Security
Pure Balance® Kim Lansdowne-Walker takes every precaution to protect our users’ information. When users submit sensitive information via our website, your information is protected both online and off-line.

Special Offers
Members occasionally receive information on products, services, special offers and a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Please see our choice and opt-out below.

Correcting/Updating/Deleting/Deactivating
If a user’s personally identifiable information changes (such as your post code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate that user’s personally identifiable information provided to us. This can be done by using the unsubscribe feature in our communication or in the “manage your account” feature in the web site.

Opt-Out
Users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists.
If we decided to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. If, however, we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. However, if you have opted out of all communication with the site, or deleted/deactivated your account, then you will not be contacted, nor will your personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Returns Policy

In line with Australian Consumer Law goods may be returned if they are found to be faulty or incorrectly received items. The store must be notified within 24 hours of receipt of goods to discuss method of return and exchange. Customers must have a receipt and the original packaging. Refer to the conditions of purchase if you require further details.

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